Booking terms

Your booking is a direct agreement between you and the owner and operator of Magna Bay Hideaway ("we", "us", or the Property Owner).

The Direct Studio provides website design, hosting and related technology services for this website. RentalCal provides the booking and calendar technology, and Stripe provides payment processing.

The Direct Studio, RentalCal and Stripe are service providers only. They do not own, operate or manage Magna Bay Hideaway, they are not accommodation providers, and they are not parties to your rental agreement.

The Property Owner is solely responsible for the accommodation, the rates, availability, cancellations, refunds, the condition of the property, guest services, the house rules, and any claim arising from your stay.

Questions, complaints or disputes about a booking or a stay must be directed to the Property Owner.

A booking is confirmed when you receive written confirmation from us — not when you submit an enquiry. Submitting an enquiry does not take payment and does not hold the dates for you.

By booking you confirm that the details you give are accurate, that you are old enough to enter into a rental agreement, and that you are booking for yourself rather than passing the property on to someone else.

The minimum stay is 3 nights. Shorter stays may be possible at some times of year — ask us.

Availability shown on this website is given in good faith, and partly depends on information synchronised from other booking platforms. Synchronisation is not instantaneous, so availability can occasionally be out of date.

Submitting an enquiry does not by itself guarantee the dates. A booking is confirmed only when you receive written confirmation from us.

If dates turn out to be unavailable because of a synchronisation delay, a technical error, or an overlapping reservation, we will tell you promptly, and anything you have already paid for the booking is refunded in full.

Rates are quoted in CAD and vary by season and length of stay. The nightly rate shown on this page is a starting figure; the full price for your dates, including cleaning, any applicable fees and taxes, is shown in the booking calendar before you pay. That total is the price.

Tax is added on top of the rate at 13% on the accommodation and 5% on the cleaning fee. Rates are set by law and may change; the rate in force on the date of your stay is the one that applies.

No card details are collected on this website and no payment is taken when you submit an enquiry. Once we have confirmed the dates with you, we will agree how and when payment is made, and confirm it in writing before anything is due.

Full refund if you cancel more than 60 days before arrival. A non-refundable 50% payment is due 60 days before arrival, and the remaining balance is due 30 days before arrival.

To cancel, contact us in writing. Any refund due is returned by the same method you paid by, and may take several days to appear.

Refunds are ours to issue, not RentalCal’s. If you think an amount is wrong, please contact us first so we have a chance to look into it and put it right quickly. Nothing in these terms limits any right you have under applicable law.

We will only cancel a confirmed booking where we genuinely cannot host you — serious damage, a failed essential service, or something outside our control. If that happens we will tell you as soon as we know, refund everything you have paid in full, and help you find somewhere else where we can. Beyond that refund, we are not able to cover consequential costs such as flights.

Ask us. We will move dates or adjust a booking where the calendar and the season allow it. A change is not confirmed until we confirm it in writing, and a change to different dates may be at a different rate.

Check-in is from 4:00 p.m. and check-out is by 10:00 a.m.

Check-in is self-service; we send access instructions before you arrive.

Earlier arrival or a later departure is sometimes possible — ask, and we will say yes if the calendar allows. Staying past check-out without agreement may be charged at the nightly rate.

These are part of your booking agreement. They exist to keep the property in good condition and to keep us on good terms with the neighbours.

• Everyone staying must be named on the booking.
• Check-in after 4:00 PM
• Checkout before 10:00 AM
• Self check-in with keypad
• 3 night minimum stay (7 nights late June through August)
• Maximum 20 guests
• No pets
• Quiet hours
• No parties or events
• No smoking

A refundable deposit of up to $2,000 CAD may be required before arrival, as security for damage, missing items, excessive cleaning, or other amounts properly due under these terms. We will tell you how it is to be paid and returned when we confirm your dates.

Subject to any valid claim, the deposit is returned about 14 days after checkout.

If we intend to claim any part of it, we will tell you and give reasonable detail of what the claim is for before we do. You remain responsible for damage beyond the deposit where the law allows.

Please treat the property as you would your own. You are responsible for loss or damage caused during your stay by you or anyone you bring, beyond ordinary wear and tear, and for leaving the property secure. Tell us about breakages rather than hiding them — accidents happen and are usually minor.

We may end a stay without refund where the house rules are seriously or repeatedly broken, where the property is being damaged, or where more people are staying than were booked.

We keep the description, the photographs and the amenity list accurate and current. Occasionally something changes at short notice — an appliance fails, or a feature is unavailable for maintenance. Where a change materially affects your stay we will tell you, and you may cancel for a full refund of amounts paid.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited. Your statutory consumer rights are unaffected.

Subject to that, we are not liable for loss or damage to your possessions or vehicle, for injury arising from your own use of the property and its amenities, or for disruption outside our control such as weather, power or internet outages, or road closures. Our total liability in connection with a booking is limited to the amount you paid for it.

Amenities are used at your own risk, and children remain the responsibility of the adults with them.

To the fullest extent the law allows, The Direct Studio and RentalCal are not responsible for the accommodation, or for any act or omission of the Property Owner or of a guest. They are not responsible for the accuracy of information supplied by the Property Owner, or for the condition, safety, legality, availability or suitability of the property, and are not liable for any injury, loss, damage, cancellation, refund, dispute or other claim arising out of a booking or a stay.

The Direct Studio and RentalCal do not verify the ownership, licensing, regulatory compliance, insurance, safety or lawful operation of the property. Those are solely the responsibility of the Property Owner.

This website, the booking system and the related technology may occasionally be unavailable or contain errors. Neither provider guarantees uninterrupted or error-free operation.

Stripe provides payment processing under its own terms, which govern its handling of your payment.

We are not responsible for a delay or failure to meet these terms where it is caused by something genuinely beyond our reasonable control — severe weather, natural disaster, fire, flood, epidemic, government restriction, or the failure of an essential public service.

If such an event means we cannot provide the property, we will tell you as soon as we can and refund what you have paid for the nights affected. Beyond that refund we are not able to cover consequential costs such as travel.

Tell us while you are still at the property. Almost everything is fixable if we know about it, and we cannot put right a problem we first hear about in a review. Email magnabayhideaway@gmail.com or call 778-363-0180.

You may use this site to look at the property and to make a genuine booking enquiry. Please do not submit false bookings, scrape the site, or attempt to interfere with it.

The text and photographs on this site belong to us and may not be reproduced without permission.

How we handle your personal information is set out in our Privacy Policy, which forms part of these terms.

These terms are governed by the law of British Columbia, Canada, and the courts there have jurisdiction over any dispute. If you are a consumer resident elsewhere, this does not deprive you of the protection of the mandatory consumer law of your own country.

If any part of these terms is found unenforceable, the rest continues to apply.

We may update these terms. The version that applies to your booking is the one published when you booked, and we will not change the terms of a confirmed booking without your agreement.